Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account Information: Name, email address, company name, and password

• Lead Data: Information captured through ChatLeads conversations, including names, phone numbers, and meeting preferences

• Usage Information: How you interact with our service, including features used and settings configured

• Device Information: Browser type, IP address, and device identifiers

We use this information to provide, maintain, and improve our services, communicate with you, and ensure security.

We use the information we collect to:

• Provide and maintain our services

• Process and complete transactions

• Send administrative information and updates

• Respond to your questions and requests

• Improve our products and develop new features

• Detect, prevent, and address security issues

• Comply with legal obligations

We do not sell your personal information to third parties.

We take data security seriously and implement industry-standard measures to protect your information:

• All data is encrypted in transit using TLS/SSL

• Data at rest is encrypted using AES-256 encryption

• We use secure cloud infrastructure with regular security audits

• Access to user data is restricted to authorized personnel only

• We maintain regular backups to prevent data loss

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We may share your information in the following circumstances:

• With service providers who assist in operating our platform (e.g., hosting, analytics)

• When required by law or to protect our rights

• In connection with a business transaction (e.g., merger or acquisition)

• With your consent or at your direction

We require all third parties to respect the security of your data and treat it in accordance with the law.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data

• Correction: Request corrections to inaccurate information

• Deletion: Request deletion of your personal data

• Portability: Request a copy of your data in a portable format

• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@getchatleads.com.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Understand how you use our service

• Improve your experience

• Analyze usage patterns and trends

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

We retain your information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws, including:

• Standard contractual clauses

• Privacy Shield frameworks (where applicable)

• Other legally approved data transfer mechanisms

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page

• Updating the 'Last Updated' date

• Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.